Sherweb rss feed

July 2026 Maintenance

Fri, 24 Jul 2026 23:00:00 -0400

Dear customers and partners,

A maintenance has been planned on our Hosted Services.

As part of our commitment to providing high-performance hosting services, we've scheduled upcoming maintenance for our network and server equipment. Please read the maintenance schedule details carefully.

Maintenance impact

Minimal service degradation could be observed for a few seconds on Wednesday and Thursday while we balance resources from our High-Availability configuration.

On Friday, the listed impacted services will be unavailable from time to time because of updates.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

July 2026 Maintenance

Thu, 23 Jul 2026 23:00:00 -0400

July 2026 Maintenance

Wed, 22 Jul 2026 23:00:00 -0400

QuickBooks Time - Planned System Maintenance

Sat, 11 Jul 2026 23:30:00 -0400

QuickBooks Time will undergo scheduled maintenance on July 11, 2026, from 8:30 PM to 11:30 PM PT. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time.

Update: Resolved - Cumulus

Fri, 10 Jul 2026 09:54:00 -0400

The issue affecting the provisioning of Letsignit through Cumulus has been resolved, and all services are now operating normally.

Impact Level: Resolved

Latest Update: Our team successfully restored connection between Letsignit and Cumulus, and we have verified that system stability has returned.

Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again.

If you are still experiencing service-related issues, please contact our support team for further assistance.

Update: Resolved - AFI, ConnectSecure, HelpGhost, NordPass, NordStellar, H-Sase & Brainstorm.

Thu, 09 Jul 2026 16:27:00 -0400

The issue affecting the products listed below has been resolved.

Afi
ConnectSecure
HelpGhost
NordPass
NordStellar
H-Sase
Brainstorm

Impact Level: Resolved

Latest Update: Our team successfully contacted the affected partners and complementary invoice will be sent.

Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again.

If you are still experiencing service-related issues, please contact our support team for further assistance.

Maintenance Notification Online Backup USA

Thu, 09 Jul 2026 15:00:00 -0400

Maintenance completed.

The services are back to normal state.

Maintenance Notification Online Backup USA

Thu, 09 Jul 2026 13:15:00 -0400

Maintenance completed.

The services are back to normal state.

Maintenance Notification Online Backup USA

Thu, 09 Jul 2026 09:00:00 -0400

Dear customers and partners,

As part of our commitment to providing high-performance hosting services, we've scheduled a maintenance on our server equipment. Please read the maintenance schedule details carefully.

Components affected:
Online Backup (USA site only)

Scheduled date and time DST (-4 UTC):
Thursday, July 9 at 9:00 AM

Maintenance duration:
6 hours

Maintenance impact:

Loss of high availability for the maintenance duration.

Maintenance type:
Software upgrade

Best regards,
The Sherweb team

Maintenance Notification Online Backup USA

Thu, 09 Jul 2026 09:00:00 -0400

Dear customers and partners,

As part of our commitment to providing high-performance hosting services, we've scheduled a maintenance on our server equipment. Please read the maintenance schedule details carefully.

Components affected:
Online Backup (USA site only)

Scheduled date and time DST (-4 UTC):
Thursday, July 09 at 9:00 AM

Maintenance duration:
6 hours

Maintenance impact:

Loss of high availability for the maintenance duration.

Maintenance type:
Software upgrade

Best regards,
The Sherweb team

Update: Resolved - Cumulus

Thu, 09 Jul 2026 08:59:00 -0400

This is an update regarding the ongoing disruption to Cumulus provisioning of Letsignit

Impact Level: Partial Outage
You may currently be experiencing issue with provisioning Letsignit licences from the Cumulus portal.

Current Progress: Our team is still investigating and working on identifying the cause of the issue.

Next Update: We will continue to monitor the status of service incident and will provide our next update by 9AM EDT July 10th

Support ticket management system maintenance

Thu, 09 Jul 2026 08:00:00 -0400

Maintenance completed successfully.

Support ticket management system maintenance

Wed, 08 Jul 2026 20:00:00 -0400

Dear customers and partners,

As part of our commitment to providing high-quality services, we've scheduled a maintenance on our infrastructure components. Please read the maintenance schedule details carefully.

Components affected:

Support ticket management system

Scheduled date and time DST (-4 UTC):

2026-07-08 - 8:00 PM

Maintenance duration :

12 hours

Maintenance impact :

During the maintenance window, response times to support cases may be longer than usual

Update: Resolved - Cumulus

Wed, 08 Jul 2026 17:40:00 -0400

We are currently investigating an issue impacting Cumulus provisioning of Letsignit

Impact Level: Partial Outage

You may currently be experiencing issue with provisioning Letsignit licences from the Cumulus portal.

Current Progress: Our team is still investigating and working on identifying the cause of the issue.

Next Update: We will provide our next update by 9:00am EDT July 9th

Update: Partial Outage - Cumulus

Wed, 08 Jul 2026 13:58:00 -0400

The issue affecting Cumulus has been resolved, and all services are now operating normally.

Impact Level: Resolved

Latest Update: Our team successfully restarted the Sync on the affected DB at 14:00, and we have verified that system stability has returned.

Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by July 16th.

If you are still experiencing service-related issues, please contact our support team for further assistance.

Update: Partial Outage - Cumulus

Wed, 08 Jul 2026 13:48:00 -0400

This is an update regarding the ongoing disruption to Cumulus

Impact Level: Partial Outage
You may currently be experiencing the inability to create a new organization in Cumulus

Current Progress: Our team has identified the potential cause come from a Data Base sync issue and is currently implementing a fix.

Next Update: We will continue to monitor the implementation and will provide our next update by 14:30 EDT on July 08th

Update: Partial Outage - Cumulus

Wed, 08 Jul 2026 13:36:00 -0400

This is an update regarding the ongoing disruption to Cumulus

Impact Level: Partial Outage
You may currently be experiencing the inability to create a new organization in Cumulus

Current Progress: Our team is still investigating and working on identifying the cause of the issue.

Next Update: We will continue to monitor the status of service incident and will provide our next update by 14:30 EDT on Jul 08th

Update: Partial Outage - Cumulus

Wed, 08 Jul 2026 13:13:00 -0400

We are currently investigating an issue impacting Cumulus Portal .

Impact Level: Investigating

Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.

Next update: We will provide an update within 60 minutes.

QuickBooks Online Login Issue

Wed, 08 Jul 2026 12:25:19 -0400

This incident has been resolved.

QuickBooks Online Login Issue

Wed, 08 Jul 2026 11:07:43 -0400

We are continuing to monitor for any further issues.

QuickBooks Online Login Issue

Wed, 08 Jul 2026 11:07:24 -0400

The login issue with QuickBooks has been resolved. Engineering Team have implemented a fix and continue to monitor for full recovery

QuickBooks Online Login Issue

Wed, 08 Jul 2026 11:04:49 -0400

The login issue with QuickBooks has been resolved. Engineering Team have implemented a fix and continue to monitor for full recovery

QuickBooks Online Login Issue

Wed, 08 Jul 2026 09:09:08 -0400

We are continuing to investigate this issue.

QuickBooks Online Login Issue

Wed, 08 Jul 2026 09:08:37 -0400

We are aware that some customers are experiencing login issues with QuickBooks Online. Our engineering team are actively investigating to identify and resolve the root cause

Update: Resolved - AFI, ConnectSecure, HelpGhost, NordPass, NordStellar, H-Sase & Brainstorm.

Wed, 08 Jul 2026 08:26:00 -0400

This is an update regarding the ongoing July 1st billing disruption for the following product:

Afi
ConnectSecure
HelpGhost
NordPass
NordStellar
H-Sase
Brainstorm

Impact Level: Partial Outage

Current Progress: Our team has identified the potential cause and is actively preparing to implement a fix.

A communication will be sent specifically to the impacted customers.

At this moment, there's no action is required on your part.

Next Update: We will continue to monitor progress and provide our next update by 5pm EDT on Jul 10th

Update: Resolved - AFI, ConnectSecure, HelpGhost, NordPass, NordStellar, H-Sase & Brainstorm.

Tue, 07 Jul 2026 08:44:00 -0400

This is an update regarding the ongoing disruption to

Afi
ConnectSecure
HelpGhost
NordPass
NordStellar
H-Sase
Brainstorm

Impact Level: Partial Outage

Current Progress: Our team has identified the potential cause and is actively preparing to implement a fix.

No action is required on your part.

A communication will be sent specifically to the impacted customers. At this moment, there's no action is required on your part.

Next Update: We will continue to monitor progress and provide our next update by 5pm EDT on 07-08-2026

Update: Resolved - AFI, ConnectSecure, HelpGhost, NordPass, NordStellar, H-Sase & Brainstorm.

Mon, 06 Jul 2026 16:13:00 -0400

We are currently investigating an issue affecting July 1st billing for the following products:

Afi
ConnectSecure
HelpGhost
NordPass
NordStellar
H-Sase
Brainstorm

Impact Level: Partial Outage

We’ve identified an issue affecting vendor invoicing for some customers billed on July 1st. Due to missing usage data from June, certain invoices may currently reflect lower-than-expected charges.

Current Progress: Our team has identified the potential cause and is currently preparing to implement a fix.

Next Update: We will continue to monitor the implementation and will provide our next update by 9am EDT on July 7th.

Support ticket management system maintenance

Sat, 04 Jul 2026 06:00:00 -0400

Maintenance completed successfully.

Support ticket management system maintenance

Fri, 03 Jul 2026 22:00:00 -0400

Dear customers and partners,

As part of our commitment to providing high-quality services, we've scheduled a maintenance on our infrastructure components. Please read the maintenance schedule details carefully.

Components affected:
Support ticket management system

Scheduled date and time DST (-4 UTC):
2026-07-03 22 :00

Maintenance duration:
8 hrs.

Maintenance impact:

During the maintenance window, response times to support cases may be longer than usual

Maintenance Notification Online Backup Canada

Thu, 02 Jul 2026 15:00:00 -0400

Maintenance completed.

The services are back to normal state.

Maintenance Notification Online Backup Canada

Thu, 02 Jul 2026 09:00:00 -0400

Dear customers and partners,

As part of our commitment to providing high-performance hosting services, we've scheduled a maintenance on our server equipment. Please read the maintenance schedule details carefully.

Components affected:
Online Backup (Canada site only)

Scheduled date and time DST (-4 UTC):
Thursday, July 2 at 9:00 AM

Maintenance duration:
6 hours

Maintenance impact:

Loss of high availability for the maintenance duration.

Maintenance type:
Software upgrade

Best regards,
The Sherweb team

Support ticket management system Maintenance

Tue, 30 Jun 2026 06:00:00 -0400

Maintenance completed successfully.

Performance Cloud VMware Infrastructure Maintenance

Mon, 29 Jun 2026 23:00:00 -0400

Maintenance completed.

The services are back to normal state.

Support ticket management system Maintenance

Mon, 29 Jun 2026 22:00:00 -0400

Dear customers and partners,

As part of our commitment to providing high-quality services, we've scheduled a maintenance on our infrastructure components. Please read the maintenance schedule details carefully.

Components affected:
Support ticket management system

Scheduled date and time DST (-4 UTC):
2026-06-29 22 :00

Maintenance duration :
8 hrs.

Maintenance impact :

During the maintenance window, response times to support cases may be longer than usual

Performance Cloud VMware Infrastructure Maintenance

Mon, 29 Jun 2026 21:00:00 -0400

Dear customers and partners,

As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and security and add new features. A maintenance has been planned, please read the maintenance schedule details carefully.

Maintenance impact

Actions performed in Performance Cloud VMware portal could fail from time to time during the update.

Maintenance Type

Backend Infrastructure update

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

QuickBooks Time - Planned System Maintenance

Mon, 29 Jun 2026 02:30:07 -0400

The scheduled maintenance has been completed.

QuickBooks Time - Planned System Maintenance

Sun, 28 Jun 2026 23:30:09 -0400

Scheduled maintenance is currently in progress. We will provide updates as necessary.

QuickBooks Time - Planned System Maintenance

Sun, 28 Jun 2026 23:30:00 -0400

QuickBooks Time will undergo scheduled maintenance on June 28, 2026, from 8:30 PM to 11:30 PM PT. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time.

QuickBooks Time - Planned System Maintenance

Sun, 28 Jun 2026 23:30:00 -0400

Maintenance will begin as scheduled in 60 minutes.

Backup Information Display Issue (No Impact to Backup Operations)

Fri, 26 Jun 2026 16:08:00 -0400

The issue has been resolved, and all services are now operating normally.

Montreal datacenter networking maintenance

Fri, 26 Jun 2026 01:00:00 -0400

Maintenance completed.

The services are back to normal state.

Montreal datacenter networking maintenance

Thu, 25 Jun 2026 22:00:00 -0400

Dear customers and partners,

Maintenance impact

Minimal service degradation could be observed for a few seconds while we balance resources from our High-Availability configuration.

Maintenance Type

Routine firmware updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Maintenance notification - Veeam Cloud Connect Canada

Thu, 25 Jun 2026 12:00:00 -0400

Maintenance completed.

The services are back to normal state.

Maintenance notification - Veeam Cloud Connect Canada

Thu, 25 Jun 2026 08:00:00 -0400

Dear customers and partners,

Maintenance impact

Cloud Connect backup, restore and replication operations will be unavailable during this maintenance.

Furthermore, Tenant's VBR server will require to be at version 12.3.1 or higher in order for backup, restore and replication operations to function normally.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Infrastructure Monthly Maintenance

Thu, 25 Jun 2026 08:00:00 -0400

Maintenance completed.

The services are back to normal state.

Infrastructure Monthly Maintenance

Thu, 25 Jun 2026 06:00:00 -0400

Dear customers and partners,

Maintenance impact

Actions performed in Performance Cloud VMware portal could fail from time to time during the update.

Maintenance Type

Backend Infrastructure update

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Backup Information Display Issue (No Impact to Backup Operations)

Wed, 24 Jun 2026 11:25:00 -0400

We are currently investigating a synchronization issue affecting the Data Protection with Veeam service. As a result, backup statuses may not have been updated since June 24, and newly created backup jobs may not be immediately visible in the user interface.

Please be assured that this issue is limited to the display and synchronization of backup information. All scheduled backups continue to run successfully in the backend, and newly created backup jobs are being processed as expected.

Our engineering team is actively working to resolve the issue and restore normal synchronization as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience.