Sherweb rss feed

Montreal datacenter network maintenance

Sun, 24 May 2026 22:00:00 -0400

Dear customers and partners,

As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and security and add new features. A maintenance has been planned, please read the maintenance schedule details carefully.

Maintenance impact

There could be a disconnection to the affected services during the maintenance window. The outage is expected to last less than 5 minutes.

Maintenance Type

Replacement of a critical networking component

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

May 2026 Maintenance

Fri, 22 May 2026 23:00:00 -0400

Dear customers and partners,

A maintenance has been planned on our Hosted Services.

As part of our commitment to providing high-performance hosting services, we've scheduled upcoming maintenance for our network and server equipment. Please read the maintenance schedule details carefully.

Maintenance impact

Minimal service degradation could be observed for a few seconds on Wednesday and Thursday while we balance resources from our High-Availability configuration.

On Friday, the listed impacted services will be unavailable from time to time because of updates.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Maintenance Notification M365 backup powered by Veeam

Fri, 22 May 2026 09:00:00 -0400

Dear customers and partners,

Maintenance impact

All services will be temporarily down for the maintenance duration.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

May 2026 Maintenance

Thu, 21 May 2026 23:00:00 -0400

Maintenance Notification Veeam Service Provider Console

Thu, 21 May 2026 09:00:00 -0400

Dear customers and partners,

Maintenance impact

All services will be temporarily down for the maintenance duration.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

May 2026 Maintenance

Wed, 20 May 2026 23:00:00 -0400

Maintenance Notification Veeam Cloud Backup and Recovery

Wed, 20 May 2026 09:00:00 -0400

Dear customers and partners,

Maintenance impact

All services will be temporarily down for the maintenance duration.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Infrastructure Maintenance

Tue, 19 May 2026 18:00:00 -0400

Dear customers and partners,

Maintenance impact

Minimal service degradation could be observed for a few seconds while we balance resources from our High-Availability configuration.

Maintenance Type

Storage component replacement.

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Maintenance Notification Veeam Cloud Connect

Tue, 19 May 2026 09:00:00 -0400

Dear customers and partners,

Maintenance impact

All services will be temporarily down for the maintenance duration.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Update: Resolved - C2

Wed, 13 May 2026 11:15:00 -0400

The issue affecting C2 has been resolved, and all services are now operating normally.

Impact Level: Resolved

Latest Update: Our team successfully restarted our C2 services after implementing a fix at 10:07 AM ET, and we have verified that system stability has returned.

Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by May 20th.

If you are still experiencing service-related issues, please contact our support team for further assistance.

Update: Resolved - C2

Wed, 13 May 2026 10:11:00 -0400

This is an update regarding the ongoing disruption to our C2 services .

Impact Level: Recovering
You should now be able to connect to our C2 services and utilize them.

Current Progress: Our Team has implemented the fix, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved.

Next Update: We will continue to monitor the fix implemented and will provide our next update by 11:15 AM ET .

Update: Resolved - C2

Wed, 13 May 2026 09:53:00 -0400

We are currently investigating an issue impacting C2 - Production

Impact Level: Investigating

Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.

Next update: We will provide an update within 60 minutes.

QuickBooks Online Payroll - Intermittent Issue

Tue, 12 May 2026 17:00:46 -0400

Our teams have resolved the issue, and users should now be able to run through QuickBooks Payroll functions. Thank you for your patience as we worked to resolve this issue.

QuickBooks Online Payroll - Intermittent Issue

Tue, 12 May 2026 16:54:48 -0400

A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and hope to get everything up and running soon.

QuickBooks Online Payroll - Intermittent Issue

Tue, 12 May 2026 16:14:46 -0400

We are continuing to investigate this issue.

QuickBooks Online Payroll - Intermittent Issue

Tue, 12 May 2026 15:49:24 -0400

We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information

Update: Resolved - PurelyHR Support

Fri, 08 May 2026 13:40:00 -0400

The issue affecting PurelyHR Support has been resolved, and all services are now operating normally.

Impact Level: Resolved

Latest Update: Our team successfully updated our services to enable calls to be routed to the PurelyHR Support team at 12:45 pm ET, and we have verified that system stability has returned.

Next Steps: We are conducting a thorough analysis to understand why this happened and to implement safeguards preventing it from occurring again.

If you are still experiencing service-related issues, please contact our support team for further assistance via email at support@purelyhr.com.

Update: Resolved - PurelyHR Support

Fri, 08 May 2026 12:45:00 -0400

This is an update regarding the ongoing disruption to PurelyHR Support services.

Impact Level: Recovering
You should now be able to reach our PurelyHR Support team via phone at 1‑844‑402‑6557 and by email at support@purelyhr.com.

Current Progress: Our Team has implemented the fix, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved.

Workaround: While we work to fully resolve this issue, if you experience any difficulty connecting by phone, you can continue to reach our PurelyHR Support team via email at support@purelyhr.com.

Next Update: We will continue to monitor the fix implemented and will provide our next update by 1:45 pm ET .

Update: Resolved - PurelyHR Support

Fri, 08 May 2026 12:30:00 -0400

This is an update regarding the ongoing disruption to PurelyHR Support.

Impact Level: Performance Degraded
You may currently be experiencing issues when attempting to call our PurelyHR Support team through our toll free line: 1‑844‑402‑6557

Current Progress: Our team has identified the potential cause as a misconfigured setting and is currently implementing a fix.

Workaround: While we work to fully resolve this issue, you can temporarily bypass the problem by emailing our PurelyHR support team at support@purelyhr.com.

Next Update: We will continue to monitor the implementation and will provide our next update by 13:29.

Update: Resolved - PurelyHR Support

Fri, 08 May 2026 11:35:00 -0400

This is an update regarding the ongoing disruption to PurelyHR Support.

Impact Level: Investigating
PurelyHR Support is currently experiencing an issue with our phone service (1‑844‑402‑6557), and incoming calls may not connect.

Current Progress: Our team is still investigating and working on identifying the cause of the issue.

Workaround: Our support team remains available by email at support@purelyhr.com.

Next Update: We will continue to monitor the status of service incident and will provide our next update by 12:40 pm ET.

Update: Resolved - PurelyHR Support

Fri, 08 May 2026 11:15:00 -0400

We are currently investigating an issue impacting our PurelyHR services .

Impact Level: Investigating

Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.

Next update : We will provide an update within 60 minutes.

Infrastructure Maintenance

Wed, 06 May 2026 19:30:00 -0400

Maintenance completed.

The services are back to normal state.

Infrastructure Maintenance

Wed, 06 May 2026 18:00:00 -0400

Dear customers and partners,

Maintenance impact

There will be loss of HA in the Fiber Channel fabric.

No impact is expected for end user VM or Veeam backup products.

Maintenance Type

Storage infrastructure maintenance.

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Update: Resolved - FortiSase

Wed, 06 May 2026 06:48:00 -0400

The issue affecting [FortiSase] has been resolved, and all services are now operating normally.

Impact Level: Resolved

Latest Update: Our team successfully [reverted to previous configuration] at [6:35AM ET], and we have verified that system stability has returned.

Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report.

Update: Resolved - FortiSase

Wed, 06 May 2026 06:03:00 -0400

This is an update regarding the ongoing disruption to [FortiSase].

Impact Level: [Performance Degraded]
You may currently be experiencing delay in getting responses from our support team

Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied.

Next Update: We will continue to monitor the fix implemented and will provide our next update by [7:15 am ET].

Update: Resolved - FortiSase

Wed, 06 May 2026 04:55:00 -0400

An issue affecting [FortiSase] services has been identified as of [3:15am ET] .

Previous updates

We previously reported delay in getting responses from our support team

What’s new

Delay in getting responses from our support team is still expected,
Our internal team is still investigating the issue with the engineering team.

Next update by [7:15 AM ET].

Update: Resolved - FortiSase

Wed, 06 May 2026 04:01:00 -0400

An issue affecting [FortiSase] services has been identified as of [3:15am ET] .

Previous updates

We previously reported delay in getting responses from our support team

What’s new

Our internal team is still investigating the issue with the engineering team

Next update by [5:15 AM ET].

Update: Resolved - FortiSase

Wed, 06 May 2026 03:12:00 -0400

We are currently investigating an issue impacting our FortiSase client.

Impact

Customers may experience delay in getting responses from our support team

Current status

Our teams are currently investigating.

Next update by 4:15 AM EST.

Infrastructure Maintenance

Tue, 05 May 2026 22:00:00 -0400

Maintenance completed.

The services are back to normal state.

Infrastructure Maintenance

Tue, 05 May 2026 18:00:00 -0400

Dear customers and partners,

Maintenance impact

There will be loss of HA in the Fiber Channel fabric.

No impact is expected for end user VM or Veeam backup products.

Maintenance Type

Storage infrastructure maintenance.

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Update: Cumulus - Resolved

Tue, 05 May 2026 14:19:00 -0400

The issue affecting Cumulus has been resolved, and all services are now operating normally.

Impact Level: Resolved

Latest Update: Our team confirmed return to stability at 14:18 ET it was resolved, and we have verified that system stability has returned.

If you are still experiencing service-related issues, please contact our support team for further assistance.

Update: Cumulus - Resolved

Tue, 05 May 2026 13:41:00 -0400

We are currently investigating an issue impacting our services.

Impact Level: Investigating

Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.

Next update: We will provide an update within 60 minutes.

Infrastructure Maintenance

Tue, 05 May 2026 00:00:00 -0400

Maintenance completed.

The services are back to normal state.

Exchange Control Panel Special Maintenance

Mon, 04 May 2026 23:16:00 -0400

Maintenance completed.

The Exchange Control Panel is now back online.

Best regards,

The Sherweb Team

Exchange Control Panel Special Maintenance

Mon, 04 May 2026 21:00:00 -0400

Dear customers and partners,

A maintenance has been planned on our Control Panel for Hosted Exchange.

As part of our commitment to providing high-performance hosting services, we've scheduled upcoming maintenance for our network and server equipment. Please read the maintenance schedule details carefully.

Maintenance impact

The Control Panel might be unavailable during the maintenance window.

Please note that Exchange services still remain available during the maintenance.

Maintenance Type

Database migration to new location

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Infrastructure Maintenance

Mon, 04 May 2026 20:00:00 -0400

Dear customers and partners,

Maintenance impact

No impacts are to be expected.

Maintenance Type

Storage infrastructure maintenance

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

QuickBooks Time - Planned System Maintenance

Sun, 03 May 2026 03:00:07 -0400

The scheduled maintenance has been completed.

QuickBooks Time - Planned System Maintenance

Sun, 03 May 2026 01:00:07 -0400

Scheduled maintenance is currently in progress. We will provide updates as necessary.

QuickBooks Time - Planned System Maintenance

Sun, 03 May 2026 01:00:00 -0400

QuickBooks Time will undergo scheduled maintenance on May 2, 2026, from 10:00 PM to 12:00 AM PT. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time.

QuickBooks Time - Planned System Maintenance

Sun, 03 May 2026 01:00:00 -0400

Maintenance will begin as scheduled in 60 minutes.

Quickhelp portal https://app.quickhelp.com Down

Fri, 01 May 2026 13:01:00 -0400

QuickHelp services are now working normally again. All issues have been resolved.

Quickhelp portal https://app.quickhelp.com Down

Fri, 01 May 2026 04:55:00 -0400

Dear Customers and Partners,
We are currently investigating an issue affecting QuickHelp. Our team is in contact with the support team and actively working toward resolution. We will provide further updates as soon as more information becomes available.