Sherweb rss feed

Montreal and Quebec Datacenter Maintenance

Wed, 02 Sep 2026 22:00:00 -0400

Dear customers and partners,

As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and security and add new features. A maintenance has been planned, please read the maintenance schedule details carefully.

Maintenance impact

Minimal service degradation could be observed while we balance resources from our High-Availability configuration.

The listed impacted services might be unavailable from time to time because of updates.

Maintenance Type

Network firewall maintenance

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Montreal datacenter VMware Avi Load Balancer maintenance

Mon, 31 Aug 2026 22:00:00 -0400

Dear customers and partners,

Maintenance impact

Services which are load balanced by Avi Load Balancer may become unavailable for a few minutes during the maintenance window

Maintenance Type

Routine firmware updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Montreal datacenter network maintenance

Sun, 30 Aug 2026 21:00:00 -0400

Dear customers and partners,

Maintenance impact

No impact is expected as part of this maintenance

Maintenance Type

Internet circuit performance testing following internet service provider maintenance

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Montreal datacenter internet service provider maintenance

Sat, 29 Aug 2026 21:00:00 -0400

Dear customers and partners,

As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and security and add new features. One of the internet service providers for our Montreal datacenter has planned a maintenance.

Maintenance impact

Because we have redundant internet connections in our datacenters, this maintenance should be transparent for end-users of our services

Maintenance Type

Internet service provider routine maintenance

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

QuickBooks Online Payroll US - Planned System Maintenance

Sun, 23 Aug 2026 02:00:00 -0400

The scheduled maintenance has been completed.

QuickBooks Online Payroll US - Planned System Maintenance

Sun, 23 Aug 2026 00:30:00 -0400

QuickBooks Online Payroll planned system maintenance. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time.

August 2026 Maintenance

Sat, 22 Aug 2026 03:00:00 -0400

Maintenance completed successfully.

August 2026 Maintenance

Fri, 21 Aug 2026 23:00:00 -0400

Maintenance impact

Minimal service degradation could be observed for a few seconds on Wednesday and Thursday while we balance resources from our High-Availability configuration.

On Friday, the listed impacted services will be unavailable from time to time because of updates.

Some operations performed during the maintenance window may result in service unavailability. Our teams will actively monitor the environment and work to minimize any potential impact.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Maintenance Notification M365 backup powered by Veeam

Fri, 21 Aug 2026 16:00:00 -0400

Maintenance completed.

The services are back to normal state.

Update: Performance Degraded - VSPC (Veeam Service Provider Console)

Fri, 21 Aug 2026 12:00:00 -0400

We are currently investigating an issue impacting VSPC (Veeam Service Provider Console)

Impact Level: Performance Degraded
You may currently be experiencing issues with the backup usage reporting and billing within VSPC (Veeam Service Provider Console). The reporting is not functioning correctly. Billing calculations based on reported usage may be affected. No direct impact to backup operations has been identified; the issue is currently limited to reporting and billing.

Current Progress: Our team is still investigating and working on identifying the cause of the issue. We have opened a ticket with Veeam to investigate the issue.

Next Update: We will provide our next update by August 27th, 12:00 PM EDT

Maintenance Notification M365 backup powered by Veeam

Fri, 21 Aug 2026 09:00:00 -0400

Dear customers and partners,

Maintenance impact

All services will be temporarily down for the maintenance duration.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

August 2026 Maintenance

Fri, 21 Aug 2026 03:00:00 -0400

Maintenance completed successfully.

August 2026 Maintenance

Thu, 20 Aug 2026 23:00:00 -0400

Some operations performed during the maintenance window may result in service unavailability. Our teams will actively monitor the environment and work to minimize any potential impact.

Maintenance Notification Veeam Service Provider Console

Thu, 20 Aug 2026 16:00:00 -0400

Maintenance completed.

The services are back to normal state.

Update: Closed - Technical Support

Thu, 20 Aug 2026 15:45:00 -0400

The issue affecting ur technical support has been resolved, and all services are now operating normally.

Impact Level: Resolved

Latest Update: A fix was successfully implemented at 11:45 EDT, and we have verified that system stability has returned.

Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again.

If you experience service-related issues, please contact our support team for further assistance.

Maintenance Notification M365 backup powered by Veeam

Thu, 20 Aug 2026 15:00:00 -0400

Maintenance completed.

The services are back to normal state.

Update: Closed - Technical Support

Thu, 20 Aug 2026 13:03:00 -0400

This is an update regarding the ongoing disruption to our technical support.

Impact Level: Recovering
You should now be able to contact our teams normally through email, chat and phone services.

Current Progress: A fix was implemented, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved.

Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT.

Update: Closed - Technical Support

Thu, 20 Aug 2026 11:18:00 -0400

This is an update regarding the ongoing disruption to our technical support tools .

Impact Level: Investigating
You may currently experience longer than normal wait times when contacting our support teams by email, chat, or phone. Customers may also encounter intermittent call failures when attempting to reach our teams.

Current Progress: Our team is still investigating and working on identifying the cause of the issue.

Next Update: We will continue to monitor the status of service incident and will provide our next update by 13:00 EDT.

Update: Closed - Technical Support

Thu, 20 Aug 2026 10:20:00 -0400

This is an update regarding the ongoing disruption to our technical support tools.

Impact Level: Investigating
You may currently experience longer than expected delays when contacting our different support teams by email, chat or phone.

Current Progress: Our team is still investigating and working on identifying the cause of the issue.

Next Update: We will continue to monitor the status of service incident and will provide our next update by 11:30 EDT.

Update: Closed - Technical Support

Thu, 20 Aug 2026 09:41:00 -0400

We are currently investigating an issue impacting our technical support tools.

Impact Level: Investigating

Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.

Next update: We will provide an update within 60 minutes.

Maintenance Notification Veeam Service Provider Console

Thu, 20 Aug 2026 09:00:00 -0400

Dear customers and partners,

Maintenance impact

All services will be temporarily down for the maintenance duration.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Maintenance Notification M365 backup powered by Veeam

Thu, 20 Aug 2026 09:00:00 -0400

Dear customers and partners,

As part of our commitment to providing high-performance hosting services, we've scheduled a maintenance on our server equipment. Please read the maintenance schedule details carefully.

Components affected:
M365 backup powered by Veeam (USA Site Only)

Scheduled date and time DST (-4 UTC):
Thursday, August 20 at 09:00 AM

Maintenance duration:
6 hours

Maintenance impact:

All services will be temporarily down for the maintenance duration.

Restore jobs will have to be restarted by end user.

All running backup jobs will be stopped then re-started after the maintenance by Sherweb’s administrator.

Maintenance type:
Software upgrade

Best regards,
The Sherweb team

August 2026 Maintenance

Thu, 20 Aug 2026 03:00:00 -0400

Maintenance completed.

August 2026 Maintenance

Wed, 19 Aug 2026 23:00:00 -0400

Dear customers and partners,

A maintenance has been planned on our Hosted Services.

As part of our commitment to providing high-performance hosting services, we've scheduled upcoming maintenance for our network and server equipment. Please read the maintenance schedule details carefully.

Maintenance impact

Minimal service degradation could be observed for a few seconds on Wednesday and Thursday while we balance resources from our High-Availability configuration.

On Friday, the listed impacted services will be unavailable from time to time because of updates.

Some operations performed during the maintenance window may result in service unavailability. Our teams will actively monitor the environment and work to minimize any potential impact.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Maintenance Notification Veeam Cloud Backup and Recovery

Wed, 19 Aug 2026 16:00:00 -0400

Maintenance completed.

The services are back to normal state.

Quickbooks Online Latency Issue

Wed, 19 Aug 2026 12:54:17 -0400

Earlier today, some users experienced issues with QuickBooks Online (QBO) features. Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally. We appreciate your understanding and patience.

Quickbooks Online Latency Issue

Wed, 19 Aug 2026 12:13:35 -0400

The latency issue with QuickBooks has been resolved. Engineering Team have implemented a fix and continue to monitor for full recovery

Infrastructure Monthly Maintenance

Wed, 19 Aug 2026 11:49:00 -0400

SSP AKS maintenance done

Quickbooks Online Latency Issue

Wed, 19 Aug 2026 10:30:49 -0400

We are aware that some customers are experiencing latency when using QuickBooks Online. Our engineering team is actively investigating the issue to identify the root cause and restore normal performance as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.

Infrastructure Monthly Maintenance

Wed, 19 Aug 2026 10:19:00 -0400

Dear customers and partners,

Maintenance impact

Minimal service degradation could be observed for a few seconds on Wednesday and Thursday while we balance resources from our High-Availability configuration.

On Friday, the listed impacted services might be unavailable from time to time because of updates.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Maintenance Notification Veeam Cloud Backup and Recovery

Wed, 19 Aug 2026 09:00:00 -0400

Dear customers and partners,

Maintenance impact

All services will be temporarily down for the maintenance duration.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Ashburn datacenter network maintenance

Wed, 19 Aug 2026 00:11:00 -0400

Maintenance completed.

The services are back to normal state.

Ashburn datacenter network maintenance

Tue, 18 Aug 2026 22:00:00 -0400

Dear customers and partners,

Maintenance impact

Minimal service degradation could be observed for a few seconds while we balance resources from our High-Availability configuration.

The listed impacted services might be unavailable from time to time because of updates.

Maintenance Type

Network routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Maintenance Notification Veeam Cloud Connect

Tue, 18 Aug 2026 16:00:00 -0400

Maintenance completed successfully.

Maintenance Notification Veeam Cloud Connect

Tue, 18 Aug 2026 09:00:00 -0400

Dear customers and partners,

Maintenance impact

All services will be temporarily down for the maintenance duration.

Maintenance Type

Routine updates

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

QuickBooks Online Payroll CA - Planned System Maintenance

Sun, 16 Aug 2026 02:00:08 -0400

The scheduled maintenance has been completed.

QuickBooks Online Payroll CA - Planned System Maintenance

Sun, 16 Aug 2026 00:30:07 -0400

Scheduled maintenance is currently in progress. We will provide updates as necessary.

QuickBooks Online Payroll CA - Planned System Maintenance

Sun, 16 Aug 2026 00:30:00 -0400

QuickBooks Online Payroll CA - Planned System Maintenance

Sun, 16 Aug 2026 00:30:00 -0400

Maintenance will begin as scheduled in 60 minutes.

Maintenance Notification M365 backup powered by Veeam

Thu, 13 Aug 2026 13:00:00 -0400

Maintenance completed.

The services are back to normal state.

Maintenance Notification M365 backup powered by Veeam

Thu, 13 Aug 2026 09:00:00 -0400

Dear customers and partners,

As part of our commitment to providing high-performance hosting services, we've scheduled a maintenance on our server equipment. Please read the maintenance schedule details carefully.

Components affected:
M365 backup powered by Veeam (Canada Site)

Scheduled date and time DST (-4 UTC):
Thursday, August 13 at 09:00 AM

Maintenance duration:
4 hours

Maintenance impact:

All services will be temporarily down for the maintenance duration.

Restore jobs will have to be restarted by end user.

All running backup jobs will be stopped then re-started after the maintenance by Sherweb’s administrator.

Maintenance type:
Software upgrade

Best regards,
The Sherweb team