Potential issue detected on our services

Incident

September 01, 10:21pm

Potential issue detected on our services

Status: closed

Start: September 01, 12:38pm

End: September 01, 10:21pm

Duration: 9 hours 43 minutes

Affected Components:

Sherweb Hosted Services Cumulus Portal MFA: SMS

Update

September 01, 12:38pm

A possible issue is affecting our SMS Multi-Factor Authentication (MFA) system.

Our system administrators are investigating to determine the cause.

If you have chosen SMS as a MFA method and need to login to the Cumulus platform, either use your recovery key to bypass the MFA or contact your support team to bypass it for you.

Best Regards,

The SherWeb Technical Support Team

Investigating

September 01, 2:06pm

To get more details on the current incident, you can refer to this URL:

https://status.twilio.com/incidents/bwf95bpx46jh

Resolved

September 01, 10:21pm

MFA: SMS services are now working normally again. All issues have been resolved.