IVR & Web self care issue
Incident
May 18, 12:23pm
IVR & Web self care issue
Status: closed
Start:
May 18, 12:16pm
End:
May 18, 12:23pm
Duration: 7 minutes
Affected Components:
Sherweb Hosted Services
Cloud PBX
IVR
Customer Self-Care Portal
Update
May 18, 12:16pm
May 18, 12:16pm
We experienced a 10 minutes window where IVR played dead air and our Self care portals were unresponsive.
We are investigating the cause but everything is now back up and runnnig.
Resolved
May 18, 12:23pm
May 18, 12:23pm
Incident has been resolved.