Infrastructure Maintenance

May 16, 12:00am

Infrastructure Maintenance

Status: closed
Start: May 15, 8:00pm
End: May 16, 12:00am
Duration: 4 hours
Affected Components:
Sherweb Hosted Services C2 ITSM Cumulus Portal M365 backup powered by Veeam Performance Cloud Data Warehouse General Canada East 1 Production API Canada Pre-Production MFA: SMS MFA: Email Performance Cloud VMware – Montreal, Canada Shopping Cart Cloud Servers – Montreal, Canada Veeam Cloud Backup and Recovery - Montreal, Canada Cloud Databases – Montreal, Canada Billing API General Shopping API Self-Service Portal Veeam Cloud Connect

May 15, 8:00pm

May 15, 8:00pm

Dear customers and partners,

As part of our commitment to providing high-quality services, a maintenance has been planned on our networking equipment, please read the maintenance schedule details carefully.

Maintenance impact

There may be some short disconnections for the affected services throughout the maintenance.

Maintenance Type

Networking equipment configuration changes


Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team


May 16, 12:00am

May 16, 12:00am

Maintenance completed.

The services are back to normal state.