Current Status
Performance issues
Affected components:
Sherweb Hosted Services
Pulsar360
PBXPro Multi-tenant Solution
Dedicated VM PBX Hosts
09/18/2023
September 18, 11:01am
Sherweb Hosted Services
Pulsar360
PBXPro Multi-tenant Solution
09/16/2023
September 17, 12:00am
Sherweb Hosted Services
Pulsar360
Dedicated VM PBX Hosts
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Sep 21
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Sep 20
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Sep 19
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Sep 18
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Sep 17
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Sep 16
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Sep 15
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| Sherweb Hosted Services | |||||||||
| General | |||||||||
| Account manager | |||||||||
| C2 ITSM | |||||||||
| Data Warehouse | |||||||||
| Production | |||||||||
| Pre-Production | |||||||||
| Cloud PBX | |||||||||
| UCaaS - Managed Teams Voice | |||||||||
| General | |||||||||
| Incoming Calls | |||||||||
| Outgoing calls | |||||||||
| IVR | |||||||||
| SMS | |||||||||
| FAX | |||||||||
| Presence / Busy Lamp Field | |||||||||
| Customer Self-Care Portal | |||||||||
| External Service Providers (ISP, PSTN) | |||||||||
| Cumulus Portal | |||||||||
| General | |||||||||
| API | |||||||||
| Billing API | |||||||||
| Shopping API | |||||||||
| MFA: SMS | |||||||||
| MFA: Email | |||||||||
| Shopping Cart | |||||||||
| M365 backup powered by Veeam | |||||||||
| Canada East 1 | |||||||||
| General | |||||||||
| Self-Service Portal | |||||||||
| Veeam Cloud Connect | |||||||||
| United States East 1 | |||||||||
| General | |||||||||
| Self-Service Portal | |||||||||
| Veeam Cloud Connect | |||||||||
| Microsoft Exchange | |||||||||
| Exchange 2013 Canada | |||||||||
| Exchange 2013 USA | |||||||||
| Exchange 2016 | |||||||||
| Exchange 2019 | |||||||||
| Microsoft Sharepoint | |||||||||
| In-House Archiving | |||||||||
| Office Protect | |||||||||
| Office Protect Alliance | |||||||||
| Online Backup | |||||||||
| Performance Cloud | |||||||||
| Europe | |||||||||
| Canada | |||||||||
| USA | |||||||||
| Performance Cloud VMware - Quebec, Canada | |||||||||
| Performance Cloud VMware – Montreal, Canada | |||||||||
| Performance Cloud VMware – Charlotte, USA | |||||||||
| Performance Cloud VMware – Ashburn, USA | |||||||||
| Cloud Servers – Montreal, Canada | |||||||||
| Cloud Servers – Charlotte, USA | |||||||||
| Cloud Servers – Ashburn, USA | |||||||||
| Dedicated Servers – Charlotte, USA | |||||||||
| Veeam Cloud Backup and Recovery - Montreal, Canada | |||||||||
| Cloud Databases – Montreal, Canada | |||||||||
| Veeam Cloud Backup and Recovery - Ashburn, USA | |||||||||
| Pulsar360 | |||||||||
| General | |||||||||
| Incoming Calls | |||||||||
| Outgoing Calls | |||||||||
| Fax Services | |||||||||
| PBXPro Multi-tenant Solution | |||||||||
| MS Teams Connector | |||||||||
| Dedicated VM PBX Hosts | |||||||||
| External Service Providers (ISP, PSTN) | |||||||||
| PurelyHR | |||||||||
| Skype for Business | |||||||||
| Skype for Business 2015 | |||||||||
| Skype for Business 2019 | |||||||||
| Veeam Cloud Connect | |||||||||
| Veeam Cloud Connect - Quebec, Canada | |||||||||
| Veeam Cloud Connect - Ashburn, USA | |||||||||
| Web Hosting | |||||||||
| Shared Hosting Linux | |||||||||
| Shared Hosting Windows | |||||||||
| External Marketplace Services | |||||||||
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QuickBooks Online
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Canada
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| Billing Integrations | |||||||||
| Tigerpaw | |||||||||
| QuickBooks Online | |||||||||
| QuickBooks Desktop | |||||||||
| Kaseya | |||||||||
| Autotask | |||||||||
| ConnectWise | |||||||||
| Technical Support |
All systems normal
Information
Investigating
Monitoring
Identified
Performance issues
Service disruption
Scheduled maintenance
This Week
September 21, 11:00pm
Sherweb Hosted Services
Account manager
C2 ITSM
Cloud PBX
Cumulus Portal
Microsoft Exchange
Microsoft Sharepoint
In-House Archiving
Office Protect
Online Backup
Skype for Business
Web Hosting
Skype for Business 2015
Office Protect Alliance
Data Warehouse
General
Shared Hosting Linux
Exchange 2013 Canada
Exchange 2013 USA
Skype for Business 2019
Production
Shared Hosting Windows
General
Exchange 2016
Pre-Production
Exchange 2019
September 22, 11:00pm
Sherweb Hosted Services
Account manager
C2 ITSM
Cloud PBX
Cumulus Portal
Microsoft Exchange
Microsoft Sharepoint
In-House Archiving
Office Protect
Online Backup
Skype for Business
Web Hosting
Skype for Business 2015
Office Protect Alliance
Data Warehouse
General
Shared Hosting Linux
Exchange 2013 Canada
Exchange 2013 USA
Skype for Business 2019
Production
Shared Hosting Windows
General
Exchange 2016
Pre-Production
Exchange 2019
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